Refund Policy

Refund & Cancellation

Understand our refund and cancellation policies for UPI transactions, recharges, bill payments, and merchant disputes. Your money is always protected.

Effective from 9 March 2026

6Refund Categories

RBICompliant

7-DayRefund Window

24 × 7Support Available

Refund Sections

Browse All Categories

Each section covers a dedicated area of our refund and cancellation policies.

6 sections

UPI Refunds

UPI Transaction Refunds

Refund policies for failed, disputed, or unauthorised UPI transactions processed through SkyPay.

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6 sections

Recharge & Bills

Recharge & Bill Payment Refunds

Refund and cancellation policies for mobile recharges, DTH, utility bill payments, and other services.

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6 sections

Merchant

Merchant Payment Disputes

How to raise and resolve disputes for payments made to merchants, including wrong charges and non-delivery of goods or services.

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6 sections

Cancellation

Cancellation Policy

Terms for cancelling transactions, subscriptions, auto-pay mandates, and recurring payments on SkyPay.

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6 sections

Timeline

Refund Processing Timeline

Detailed timelines for different types of refunds, processing stages, and factors that may affect refund speed.

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6 sections

Escalation

Escalation & Grievance

How to escalate unresolved refund issues, grievance redressal mechanism, and regulatory contact information.

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Need Help With a Refund?

Our support team is available around the clock to help you with refund queries and dispute resolution.

Email Us

support@skypay.in

Toll Free

1800-XXX-XXXX

Support Hours

24 × 7

SkyPay Payments Pvt. Ltd., Bengaluru, Karnataka, India

This Refund & Cancellation Policy is effective from 9 March 2026. By using SkyPay you acknowledge that you have read and understood this policy.