Transaction Support

Transaction Issues

Failed payments, pending transactions, refunds, duplicates — resolve every transaction issue instantly with guided troubleshooting and real-time support.

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Quick Help

What's Your Issue?

Select a category below to jump directly to the right solution.

Payment Failed

Failed Payment

Understand why your payment failed and get step-by-step guidance to resolve it quickly.

Low BalanceWrong OTPBank Decline

Fix now

Refund Issues

Track your refund status, understand timelines, and escalate if your refund is delayed.

Refund Status5–7 DaysEscalation

Track refund

Pending

Pending Transaction

Payment shows as pending? Learn how to check status and when it will auto-resolve.

Auto-Reversal30 Min WaitStatus Check

Check status

Duplicate

Duplicate Payment

Charged twice for the same transaction? Report it and get your money refunded within days.

Double Charge3–5 DaysReport TXN

Report duplicate

Disputes

Disputes & Chargebacks

Raise a formal dispute for unauthorised or incorrect transactions through the bank dispute process.

ChargebackEvidence UploadUp to 60 Days

File dispute

History

Transaction History

Download your transaction history, find missing records, or understand statement entries.

StatementDownloadMissing TXN

View history

Step-by-Step Fixes

Troubleshooting Guide

Click on any issue below to see the exact causes and resolution steps.

Reach Us

Contact Support

Our team is here 24/7. Choose your preferred channel or raise a ticket below.

Fastest

Live Chat

Avg. response < 2 min

4–6 hrs

Email Support

support@skypay.in

24/7

Phone Support

1800-XXX-XXXX

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Support Ticket

Tracked resolution

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